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Head of Customer Experience

Are you a customer oriented and well-articulated individual that understands the power of communication as well as having experience in managing a Customer Experience team? Well, then you might be our new team member to join our growing organisation!

We are currently growing very fast and are therefore looking for a Head of Customer Experience that will be part of our growing Customer Experience team. So, if you have leadership experience within Customer Experience or similar, apply now!

 

About THE JOB

You will:

  • Work as a manager to be in charge of growing the Customer Experience team
  • Help lead both full-time and part-time employees to scale up and down the team
  • Implement new strategies and structures on how the Customer Experience team can become a more efficient organisation
  • Work with other managers and team members to implement new strategies and initiatives


About YOU

You are/have:

  • Prior experience in managing a Customer Experience team 
  • General leadership skills such as setting goals and expectations, feedback and salary talks, coaching, scheduling and recruitment etc.  
  • A quick learner with the ability to handle multiple tasks simultaneously, maintain focus, and adapt to a variety of challenges 
  • An outstanding communicator, fluent in English, both written and verbally


WHY Airinum

Airinum wants to improve people’s health by developing innovative solutions to clean the air people breathe. Since the inception of the company in 2015, the growth has been exponential and only in a few years, the company has positioned itself as one of the most high-end and influential brands in the air mask industry. Featured by media such as NYT, CNN and Highsnobiety worn by celebrities such as Big Sean, Marc Jacobs and Gwyneth Pathrow.

Besides being an awesome company in general, we also offer some unique opportunities:

  • You will be able to work in a very fast-paced environment
  • You will work in a global setting from day 1 with flexible hours over the weekdays and weekends

You’ll have plenty of fun with regular after-works, happenings and other events in the growing entrepreneurial scene in Stockholm at our awesome office at A house.

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Östermalmsgatan 26A
114 26 Stockholm Directions career@airinum.com View page

Workplace & Culture

We are a small dedicated team with high ambitions. For us, you don't work for the drawer. Each and everyone is part of driving the business forward and together we help each other achieve our company's goals.

We are sitting at A house, Stockholm's most up-coming co-working space for creative development and besides meeting and making friends with some of the most inspiring people you can imagine you will also have plenty of fun with regular after-works and other events in the growing entrepreneurial scene in Stockholm.

Already working at Airinum?

Let’s recruit together and find your next colleague.

email
@airinum.com
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